<soft xmlns="http://www.softaculous.com">
<overview>
<img src="logo.gif" style="float:right;margin:10px;" alt="" />{{overview}}
</overview>
<features>
{{features}}
</features>
<demo>
http://www.softaculous.com/demos/OpenSupports
</demo>
<ratings>
http://www.softaculous.com/softwares/customersupport/OpenSupports
</ratings>
<space>
16467403
</space>
<support>
https://www.opensupports.com/documentation/
</support>
<version>
4.11.0
</version>
<mod>18</mod>
<mod_files>4</mod_files>
<release_date>11-01-2022</release_date>
<admin>admin</admin>
<softversion>
4.5.4
</softversion>
<requirement check="php" type="version" operator="ge" value="7.0.0" />
<requirement check="php" type="version" operator="lt" value="7.3.0" />
<requirement check="php" type="extension" name="pdo" />
<languages>
<english-overview>
<font size="5" color="#182e7a">OpenSupports</font> is an open source ticket system for giving support to your clients. It provides you with a better management of your users inquiries. The software has tools to manage the tickets, like departments, staff members, custom responses, multi-language support.
<br /><br />
OpenSupports is released under the <a href="https://github.com/opensupports/opensupports/blob/master/LICENSE" target="_blank">GNU General Public License v3.0</a>.
</english-overview>
<english-features>
<ul>
<li>Responsive design<br/>
OpenSupports is responsive, that means it looks well in phones, tablets and desktop computers.
</li>
<li>Custom Responses<br/>
Don't repeat yourself. With our system you can customize your own templates to respond tickets.
</li>
<li>Articles and Topics<br/>
Create articles to solve your customer's frequently asked questions (FAQs), and to provide them with How-To Guides about your product or service.
</li>
<li>Staff members<br/>
Add as many staff members as you want, and assign each of them the set of departments they will respond.
</li>
<li>Departments<br/>
Every ticket belongs to one department. You can assign each staff member a set of departments he will be in charge.
</li>
<li>File Attachments<br/>
Staff members and your customers can attach files to comments in tickets. You can decide the maximum size of these files.
</li>
<li>CSV Import<br/>
You can import users to your OpenSupports via a simple CSV file. Every row should have username, password and email.
</li>
<li>Notifications<br/>
You can easily see a log of all the last actions that have taken place in your OpenSupports website.
</li>
<li>Email Templates<br/>
You can customize your email templates for common actions in OpenSupports to look according to your company style.
</li>
</ul>
</english-features>
<english-no_pass_encrypt>Could not encrypt admin password because the domain is not pointing to the correct server</english-no_pass_encrypt>
<english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass>
<english-err_no_email>Please provide the email to reset the password</english-err_no_email>
<english-err_no_such_email>The Admin email is incorrect and does not exist!</english-err_no_such_email>
<english-err_osupport_protocol>OpenSupports works only in HTTPS. Please enable HTTPS on your server.</english-err_osupport_protocol>
</languages>
</soft>
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