import json
import urllib.request
import logging
from datetime import datetime, timedelta
from defence360agent.api.server import API
from defence360agent.internals.iaid import (
IndependentAgentIDAPI,
IAIDTokenError,
)
from defence360agent.rpc_tools.utils import run_in_executor_decorator
from defence360agent.utils.support import parse_params
logger = logging.getLogger(__name__)
CACHE_TTL = timedelta(minutes=10)
class AnalystCleanupAPI(API):
CLEANUP_ALLOWED_URL_TEMPLATE = (
"{base}/api/analyst-assisted-cleanup/is-allowed"
)
SHOW_MANY_URL_TEMPLATE = "{base}/api/analyst-assisted-cleanup/tickets"
IS_REGISTERED_URL_TEMPLATE = (
"{base}/api/analyst-assisted-cleanup/is-registered"
)
# Cache for the cleanup allowed check
_cache = {
"result": None,
"timestamp": datetime.min, # Initialize with minimum datetime
}
@classmethod
async def check_cleanup_allowed(cls):
"""Check if analyst cleanup is allowed for this installation"""
current_time = datetime.now()
if (
cls._cache["result"] is not None
and current_time - cls._cache["timestamp"] < CACHE_TTL
):
return cls._cache["result"]
try:
request = urllib.request.Request(
cls.CLEANUP_ALLOWED_URL_TEMPLATE.format(base=cls._BASE_URL),
headers={"X-Auth": await IndependentAgentIDAPI.get_token()},
method="GET",
)
except IAIDTokenError:
return False
else:
result = await cls._check_allowed(request)
cls._cache["result"] = result
cls._cache["timestamp"] = datetime.now()
return result
@classmethod
@run_in_executor_decorator
def _check_allowed(cls, request):
"""Execute the actual request in executor"""
try:
result = cls.request(request)
return result.get("result", False)
except Exception as e:
logger.error("Failed to check cleanup permission: %s", e)
# NOTE:
# If the API returns an error, the request should be allowed
# (to prevent extra sales trips due to API instability).
# Ref: https://cloudlinux.slite.com/app/docs/Fhb2ASESxb9111
return True
@classmethod
async def get_tickets(cls, ids: [str]) -> [dict]:
"""
Retrieve tickets from Zendesk API using the show_many endpoint
Args:
ids (list or str): List of ticket IDs or comma-separated string of IDs
Returns:
list: List of dictionaries with 'id', 'status', and 'updated_at' fields
"""
# Convert list of ids to comma-separated string if necessary
if isinstance(ids, list):
ids_str = ",".join(str(_id) for _id in ids)
else:
ids_str = str(ids)
# Construct URL for the show_many endpoint
url = cls.SHOW_MANY_URL_TEMPLATE.format(base=cls._BASE_URL)
params = {"ids": ids_str}
try:
request = urllib.request.Request(
parse_params(params, url),
headers={"X-Auth": await IndependentAgentIDAPI.get_token()},
method="GET",
)
except IAIDTokenError as e:
logger.error(f"Failed to get IAID token for tickets: {e}")
raise
return await cls._execute_get_tickets(request)
@classmethod
@run_in_executor_decorator
def _execute_get_tickets(cls, request):
"""Execute the actual get_tickets request in executor"""
simplified_tickets = []
try:
result = cls.request(request)
# Extract only the required fields from each ticket
for ticket in result.get("tickets", []):
simplified_tickets.append(
{
"id": ticket.get("id"),
"status": ticket.get("status"),
"updated_at": ticket.get("updated_at"),
}
)
return simplified_tickets
except Exception as e:
logger.error(f"Failed to get tickets: {e}")
finally:
return simplified_tickets
@classmethod
async def check_registered(cls, email):
"""Check if email is registered in Zendesk"""
try:
request = urllib.request.Request(
cls.IS_REGISTERED_URL_TEMPLATE.format(base=cls._BASE_URL),
headers={
"X-Auth": await IndependentAgentIDAPI.get_token(),
"Content-Type": "application/json",
},
data=json.dumps({"customer_email": email}).encode(),
method="POST",
)
except IAIDTokenError:
logger.error("Got IAIDTokenError")
return {}
else:
result = await cls._register_status(request)
return result
@classmethod
@run_in_executor_decorator
def _register_status(cls, request):
"""Execute the actual request in executor"""
try:
result = cls.request(request)
return result
except Exception as e:
logger.error("Failed to check email registration: %s", e)
return {}
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